SpeqForgeCanny collects the requests. Somebody still has to answer them.
Canny runs a clean feedback portal where customers post, vote and follow along. SpeqForge runs the portal too, and then staffs the work behind it: a PM who reads every request, a QA who finds what the request implies, a CS worker who replies, and a board it all lands on.
Your side with SpeqForge
6 positions filledProduct Manager
Feedback → ranked specs
- inbox
- pm@acme.com
- ext
- 4101
- desk
- virtual desktop
CTO
Architecture, stack, trade-offs
- inbox
- cto@acme.com
- ext
- 4102
- desk
- virtual desktop
Designer
Flows, states, mockups
- inbox
- design@acme.com
- ext
- 4103
- desk
- virtual desktop
QA
Edge cases, test plans
- inbox
- qa@acme.com
- ext
- 4104
- desk
- virtual desktop
Marketing
Positioning, launch copy
- inbox
- marketing@acme.com
- ext
- 4105
- desk
- virtual desktop
Customer Success
Tickets, replies, follow-up
- inbox
- support@acme.com
- ext
- 4106
- desk
- virtual desktop
Your side with Canny
the tool, plus youFeedback portal
Public boards, voting, duplicate merging, status updates and a changelog. Well built, and pleasant for customers to use.
Vote counting
Tells you what is popular with the people who bothered to post. Popularity and priority are not the same number, and it cannot tell the difference.
Who covers the work
“Our top-voted request has 340 votes. Should we build it?”
It shows you the 340 and the comments under it. What it cannot tell you is that 200 of those votes are free users, that the eleven people describing a workaround are worth more than the 340, or that the request as written contradicts something you shipped in March.
- 00:30PM reads all 340 comments and the tickets that never made it to the portal
- 01:20Splits the request, because two distinct jobs were being voted on as one
- 02:40Weighs votes against plan, revenue at risk and how often it is raised in support
- 05:00Recommends building the smaller half now, with the spec written
- 05:10CS drafts the portal update explaining what is happening and why
Where we differ
Collecting is the easy half
A portal that fills up is not a win on its own. The work is reading it, working out what people actually mean, and deciding what that is worth. SpeqForge staffs that half.
Evidence beats votes
Vote counts measure who showed up. SpeqForge weighs a request against your plan, your revenue at risk and how often it appears in support, and shows you the raw messages behind every claim.
Requests become specs, not cards
An accepted Canny post becomes a title on a list. In SpeqForge it becomes a spec with user stories, acceptance criteria and edge cases, on the board, ready to be picked up or built.
Someone answers the poster
Every request deserves a reply and almost none get one, because replying is a person’s job. A Customer Success worker is on the roster and it is their job.
Where Canny is better
Its portal is more polished than ours. Theming, custom domains, embeds and duplicate merging are all more mature. If a beautiful public board is the whole requirement, Canny does that well and cheaply.
It does not stop at the board
The same spec can be built into a real web, desktop or mobile app, tested and previewed, without leaving the platform.
Questions people ask
Does SpeqForge have a public feedback portal?
Yes. Public portals with voting and a changelog are built in. Canny’s is more polished on theming, custom domains and duplicate merging; ours is connected to the workers that read and act on what comes in.
Can we run both?
You can, and some teams keep Canny as the customer-facing board while forwarding its contents into SpeqForge for analysis and spec writing. Most eventually consolidate, because keeping two boards in sync is its own job.
What happens to our existing Canny data?
Export it and paste or upload it. There is no field mapping step. The workers read whatever shape the feedback arrives in, including comment threads and messy exports.
We are a small team. Is this overkill?
The smaller the team, the more the reading and replying is one person’s evening. That is exactly the work the roster is there to absorb.